[Regarding Cancellations and Appointment Changes]
• Please contact us to cancel or reschedule your appointment by the end of business hours on the previous day.
Cancellations made after that time will incur a 100% cancellation fee, regardless of the reason, including health-related issues.
• If we are unable to reach you for more than 15 minutes past your scheduled appointment time, it will be treated as a no-show.
Even if you inform us in advance that you will be late, same-day cancellation may apply if, depending on the situation, the treatment cannot be performed.
• If you will be late, please be sure to call us. Delays may result in changes to your treatment or make it impossible to provide your desired design.
[Regarding Payment of Cancellation Fees]
• Cancellation fees must be paid during your next visit, or if you do not have a future appointment, via bank transfer within one week.
[Bank Transfer Details]
Mizuho Bank Kichijoji Branch Ordinary Account 1287053 Grand Etoile Co., Ltd.
