• If you cancel your reservation on the day of your visit, we will charge 100% of the treatment fee.
• Depending on your condition—for example, if you are pregnant or under the influence of alcohol—we may not be able to provide the massage.
[Notes on Late Arrival]
• If you will be late due to unavoidable circumstances, please be sure to contact us by phone before your scheduled start time.
If 10 minutes pass without your arrival or contact, the reservation will be treated as a no-show cancellation.
• If you arrive late, your treatment time will be shortened; however, you will still be charged 100% of the reserved treatment fee.
[Notes on No-Show Cancellations]
As a rule, we are unable to accept future reservations, and 100% of the reserved treatment fee will be charged.
• We sincerely regret to inform you that if no-show cancellations or late arrivals occur repeatedly, we may refuse service at all locations within our group. Thank you for your understanding in advance.
